Please read the following for guidance :)
The jewelleries can be returned in its original condition, un-worn for full-refund or exchange.
If there is a manufacture problem of quality, the jewellery must be returned first and a new one shall be sent out or a full refund.
If the jewellery has worn, no refund can be accepted.
Made to order jewellery is non-cancelable and non-refundable.
- Earrings can't be returned for hygienic reasons
How to exchange or refund a product
To arrange an exchange or refund, please email email@example.com quoting your order number, name and address, details of the product, the reason for return (this helps us improve our offering) and whether you require a refund or replacement. We will then advise on next steps.
We will require you to return the goods in their original, unworn condition and in the gift box that they came in to the address (we alert via email)
The item is your responsibility until it reaches us and so for your own protection, we recommend that you return the item via Royal Mail registered delivery or other ‘signed for’ service, and you should also obtain proof of postage. We cannot be held responsible for returns that are lost in transit.
If you are returning an item to us for a refund or an exchange, the cost of returning the item to us is your responsibility. However, where the item you received was sent in error or we deem as faulty, then we will refund your postage costs (providing we are notified of the fault within the timescales detailed above).
We will not exchange goods that have been worn, do not have their original packaging or show obvious signs of wear or abuse. In this instance, the goods will be returned to the buyer.
In the interests of fraud prevention, your refund will be issued by the same method that you paid within 14 days of receipt of the return.