I have been searching for earrings like this forever so I was so excited when I found these while visiting the Camden market in the spring. Shortly after wearing them, the hinges on the hoops came loose and would not remain clasped. I’m from the United States, so I was unable to take them back to get looked at, and the cost of shipping them back to get a refund was just going to put me out even more money. So I emailed the brand and asked for help. After explaining how I was from a different country and would rather keep the earrings than pay more to ship them back and get a refund, I was given instructions on how to tighten the clasps myself. I did so, and it lasted for a few months with no issue. At some point, the hinge became loose again and unclasped, causing the hoop to fall out without me noticing. Devastated, I decided to reorder the hoops hoping that maybe the pair I got was just defective and I wouldn’t have this issue with a new set. wrong. I ordered a pair for myself, and another for my coworker who always complements these earrings and when I received them, all four of the hoops had a loose clasp and would not stay closed no matter what I did. I gently tried to use jewelry pliers to tighten the clasps as I was instructed back in the spring, but nothing has worked. I decided to only wear the hoops on special occasions so that there was less risk of losing one again. The first time I wore my pair, the hoop completely detached and broke off from the hinge when I was clasping it, leaving me with no possible way to repair the earring myself (photo below). I am very disappointed in the quality of this product and would not recommend. I wanted to love these and I did, but after experiencing the same issue with the hinges two separate times with SIX individual hoops, I would advise against spending your money on these.
Hello Morgan,
Thank you for taking the time to share your experience. We deeply regret that our earrings did not meet your expectations and that you faced recurring issues with the clasps. Quality and customer satisfaction are our top priorities, and we are genuinely sorry for the inconvenience this has caused.
We strive to ensure that every piece we sell is of the highest quality, but we understand that defects can occasionally occur, even with rigorous quality checks. Your feedback about the clasps is valuable and will be passed along to our design and production teams for review to prevent this from happening in the future.
We also want to sincerely apologise if the solution we previously provided did not resolve the issue permanently. As an independent brand, we always aim to offer the best support possible, especially for international customers. Please contact us again at contactus@nabilondon.com, and we’d be happy to find a better solution for you.
We understand your frustration and would love the opportunity to make things right.
Warm regards,
Nabi London
The ring is so pretty. Can't wait to wear it every day! Love that it is adjustable!
I am in love with this ring. It is super pretty and dainty. Love that it is adjustable so I can wear it on any finger.
The staff were very helpful as I needed to change a ring size. They were also patient while I was browsing for a second ring which they helped me identify.
Love these earrings! They are great for dressing up and are very unique; I’ve never seen anything like them before! Great quality as well
E606
